Prevent and deflect disputes upstream
Secure and protect your revenue
Stop disputes before they start, automate resolution of costly chargebacks, and recover faster to protect revenue and reduce risk.
Share real-time data with issuers to clarify purchases for cardholders and stop unnecessary disputes and “friendly fraud” before they turn into chargebacks.
Automate resolution and lower costs
Customize pre-dispute rules to trigger swift refunds or deflections, avoiding chargeback fees and reducing manual efforts.
Resolve remaining cases faster
Get standardized, evidence-rich responses and clear analytics to shorten dispute cycles, improve representment outcomes, and help surface root causes.
More about Verifi
Avoid friendly fraud
Let’s look at five steps that can help protect you against first-party misuse.
First-party misuse, also known as friendly fraud, has proved to be a persistent challenge for merchants.
Friendly fraud occurs when customers dispute a legitimate transaction because they cannot remember authorizing it or intentional abuse of the dispute process.
Regardless of the reason, merchants end up facing financial losses and reputational risk. So what can you do to manage the risk of friendly fraud?
Verifi in action
Read more in our detailed case studies.
See how leading companies are stopping chargebacks before they happen in our detailed case studies. A global engagement firm enhanced its post-purchase support, while an online services marketplace lowered its dispute-to-sales ratio and boosted satisfaction.
By implementing pre-dispute solutions, they proactively resolve issues in seconds, preventing costly chargebacks and protecting revenue. These strategies turn potential disputes into opportunities to build customer loyalty.
Other fraud solutions that work with Verifi
Payer Authenticator can help you boost approvals and reduce fraud with frictionless, secure customer authentication at checkout.
Decision Manager can help you detect and stop fraud before it happens with AI-powered, global intelligence for smarter transaction approvals.
More fraud and risk resources
2025 Global eCommerce Payments and Fraud Report
Our annual 2025 Global eCommerce Payments and Fraud Report surveys merchants of all sizes from around the world to offer valuable insights into current payment and fraud trends.
Paladin vendor report for fraud prevention
Paladin Fraud’s annual Paladin Vendor Report for Fraud Prevention provides detailed information on 50+ vendors who offer fraud prevention tools, platforms, and services.
AI-powered risk scoring and decision making
Learn how we use powerful machine learning and AI to analyze complex and shifting consumer behavior to deliver a Risk Score that enables more confident acceptance decisions.
Cultivate strong relationships with a smooth, secure customer experience
Reduce chargebacks in real time with Verifi
Streamline the dispute process, prevent chargebacks, and protect against unnecessary fraud.