Stability as they scale
Established in Indonesia in 2012, Traveloka has become the trusted gateway for millions of travellers to discover the world. As Southeast Asia’s leading travel platform, Traveloka simplifies journeys with a diverse range of travel options, from flights and hotels to local attractions. With its continued expansion across the region and beyond, delivering secure, seamless, and localized payment experiences is critical. Partnering with Cybersource enables Traveloka to scale its payment capabilities, ensuring growth with confidence and trust.
A growing market
Traveloka’s core mission is to simplify travel experiences through technology. The platform offers extensive transportation and accommodation options while enhancing journeys with lifestyle and experience offerings, such as cruise packages and access to various local attractions. Building on its strong foundation in Indonesia, Traveloka has expanded its presence across Southeast Asia and beyond, including Singapore, Malaysia, Thailand, Vietnam, the Philippines, and Australia.
Traveloka’s travellers demand secure cross-border transitions and localized payment systems to meet diverse market needs. Adapting to these requirements is essential for businesses operating in the Asia-Pacific region, one of the most dynamic travel markets globally.
The opportunity
As Traveloka scales its operations and diversifies its offerings, speed to market is critical for driving early revenue inflows and maintaining consumers' trust. This expansion requires a seamless consumer experience and robust security measures. As part of its commitment to data protection, Traveloka prioritizes ensuring the highest level of security for consumer data, including payment information, while minimizing friction at checkout.
As the volume and diversity of transactions grow, new fraud risks emerge alongside additional consumer touchpoints. To complement its existing security measures, Traveloka implements an even more effective fraud management system, ensuring enhanced protection while maintaining a seamless experience for consumers.
What we did
As Traveloka expands its operations, secure, efficient, and reliable transactions are critical to maintaining consumer trust and satisfaction. Cybersource’s deep payments expertise positions us as a strategic partner, supporting Traveloka’s growth journey.
Further and faster
Cybersource's global Cybersource Gateway payment provides Traveloka with the flexibility to efficiently manage cross-border and domestic transactions. This scalable solution helps to accelerate Traveloka's entry into new markets while reinforcing its commitment to delivering frictionless travel experiences.
Seamless and secure
Token Management Service ensures Traveloka securely stores sensitive payment data in Visa’s PCI DSS-compliant data centers, enabling consumers to pay quickly and easily with cards on file. By enabling seamless and secure transactions across all of Traveloka’s offerings, this solution enhances the checkout experience, strengthens consumer trust, and fosters long-term brand loyalty.
Protecting against fraud
To address evolving fraud threats, Traveloka leverages our flagship fraud solution, Decision Manager, for dynamic, worldwide fraud management.
The difference we made
With the back of our flexible gateway and robust infrastructure, we supported Traveloka as they accelerated their growth.
50%
Maintained a healthy and consistent Authorisation, backed by Cybersource gateway’s 99.999% uptime.1
4.72%
Low fraud rate of <1bps
Kept fraudulent transactions at bay while accepting legitimate transactions (i.e. low decline rate).2
78%
A seamless customer experience
Delivered a frictionless payment experience through secure and smooth transactions.
1Data is measured and validated from internal instance of Tableau Server based on payment volume from the Cybersource and Authorize.net Product Fact data source. Provided by payment processing product team. Data is measured and validated from internal instance of Tableau Server based on billable transactions from the Cybersource and Authorize.net Transaction Fact data sources.
2 VisaNet, Jan 2024 – Jun 2024 YTD.
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